Making inroads

In March last year, T-Systems signed a new global contract with Royal Dutch Shell, one of the world’s three largest companies – and the ICT provider is definitely up to the challenge. As a result, other major players in the ICT world are sitting up and taking note. The Service Commencement Date was July 1, 2008: we look back at the first 15 months in a new league.

Thanks to its dynamic services solution, T-Systems beat competitors to secure a deal with Shell. The IT Master Service Agreement was signed in late 2007 with T-Systems winning the contract for hosting and storage – and receiving praise from the oil giant. The offering flexibly delivers IT services in line with businesses’ changing needs – and Shell executives say it is a year ahead of similar solutions from other vendors. T-Systems Deal Executive Joe Salinger is certain: “In addition to our dynamic services offering, the way T-Systems approached Shell’s requirements from the bidding stage onwards helped us to win the pitch.

A good choice

T-Systems has proved it is up the challenge and is making excellent progress. 900 Shell employees have successfully transferred to T-Systems and the ICT player has also taken over responsibility for data centers in Amsterdam, Houston and Cyberjaja in Malaysia. The migration of over 120 global SAP systems to T-Systems Dynamic Services platform in Munich has already been completed. And by January next year, all of Shell’s SAP systems will be operated in the Bavarian capital. What’s more, all service levels have met the minimum performance targets as defined in the contract. And T-Systems has established a worldwide delivery network to provide services to 120 countries around the globe.

T-Systems is currently streamlining Shell’s ICT landscape – with the aim of making it more efficient and significantly reducing costs. The oil company is already seeing benefits: for example, users of Shell’s HR-system around the world are enjoying greater flexibility at a lower cost.

Read more about T-Systems’ partnership with Shell in the latest print edition of Best Practice.